Ezwim’s Service Management is a workflow-management solution enabling customization of the Expense Management module to include telecom order workflows, approvals, and catalogs. It also enables service and support request processes, automating otherwise time-consuming and complex tasks. Service Management can be utilized for any custom workflow and can integrate with third-party software to export and import data as needed. Service Management is both powerful and flexible to support your organization’s complex and continuously changing environment.
Service Management is specifically designed for organizations operating in complex, multinational environments with multiple 3rd-party providers. Instead of relying on hard-to-track paper forms and emails, Service Management consolidates all common order tasks, such as handset orders and subscription requests.