Ezwim’s Business Process Outsourcing (BPO) services are a high value-add option for companies that seek to complement the TEM Cloud-based platform with expert management capabilities.
Telecom Expense Management (TEM) is both a fundamental and complex set of IT functions for organizations. TEM is comprised of ongoing and intensive tasks such as managing invoices, allocating costs, enabling policy-driven ordering workflows and catalogs, and managing operator contracts to name just a few. While use of commercial-grage TEM software is fairly common amongst medium to large size multinational organizations, not all organizations have the personnel nor the bandwidth to cover the day-to-day operational activities.
Ezwim’s BPO services are a viable option for TEM managers who are overburdened and lack sufficient resources or the necessary expertise to prouctively manage all aspects of their TEM portfolio.
Companies can employ Ezwim’s BPO services across the entire TEM lifecycle or just parts of it, temporarily or long-term.